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After Hours

A provider is available for urgent needs after our clinics close — here's how to reach us, and when to seek emergency care.

Having a medical emergency? Call 911 or go to your nearest emergency room right away.

When we're closed

After-hours care

When our Primary Care Clinics are closed, a provider is on call for urgent needs.

To reach the on-call provider, call our main line at (317) 291-7422 to be connected with our after-hours messaging center. Please allow time for someone to return your call, and be available when they call back.

Your own provider may not be on call, but any Shalom provider can access your full medical record to give you the best advice. You'll be asked for:

Patient's name and date of birth
A short description of the medical issue
Your provider's name
All medications you take, including dosages
A 24-hour pharmacy phone number

When to use after-hours care

For medical advice when your illness or injury won't cause long-term harm.

If you need after-hours care, call us right away at (317) 291-7422. Examples include:

Earache, sore throat, cold & flu symptoms
Fever and headache
Infections and sinus infections
Minor cuts, burns, and sprains
Diarrhea, vomiting, and rashes
Insect bites and moderate pain

The on-call provider will assess your needs and help you decide what's next — advice, or a referral to urgent care or the ER depending on severity.

When to seek emergency care

For an illness or injury that could cause long-term harm without immediate care.

If you need emergency care, go to your nearest emergency room or dial 911. Examples include:

Chest pain or pressure (possible heart attack)
Heavy bleeding or severe burns
Trouble breathing or a severe allergic reaction
Choking, poisoning, or overdose
Neck or spinal injury; loss of feeling or movement
Seizures, confusion, or a change in mental status
Bone fractures

Non-urgent concerns

Routine requests can wait until the clinic reopens — or message us anytime through the portal.

You can message your provider anytime through the Patient Portal — they'll review your chart and reply during business hours. Non-urgent matters include: