Welcome to Shalom
Everything you need to get started
New patients are always welcome — insured or not, and regardless of your ability to pay. This page walks you through everything: getting scheduled, what to bring, what to expect at your first visit, how our affordable fees work, and what happens next.
New Patient Information packet
Everything in this guide — plus forms, policies, and FAQs — in one printable PDF.
Get scheduled
Becoming a patient starts with a call or an online request. New and returning patients are welcome, and walk-ins are seen the same day or at the next available time.
- Call (317) 291-7422 — phone hours are Monday–Thursday 8:00 AM–7:00 PM and Friday 8:00 AM–1:00 PM.
- Need to be seen today? Same-day (open-access) visits are available — call right at 8:00 AM.
- Walk-ins are always welcome.
Please note: if you arrive more than 15 minutes late, we may need to reschedule you for the next available time.
What to bring
Bring these to your first visit so we can register you quickly. Don’t have everything? Come anyway — we’ll help.
- Photo ID (state ID, passport, or visa) and proof of your current address dated within 30 days
- Your insurance card (Medicaid/HIP, Medicare, or private) and any co-pay your plan requires
- A list of your current medications and dosages, and any allergies
- Contact information for your other providers, plus immunization records
- Proof of guardianship or custody, if you’re bringing a child in your care
Applying for our sliding-fee discount? See the full list of income and residency documents to bring →
What to expect at your first visit
Please arrive about 30 minutes early to complete your new-patient registration.
- Your provider gets to know you — your medical and mental-health history and your life situation.
- You may be offered age-appropriate screenings (behavioral health, HIV, tobacco, and recommended cancer screenings).
- You’re matched with a primary care provider you’ll see going forward, for continuity of care.
- You’ll get set up on the patient portal to message your care team, view results, and refill medications.
How fees & affordability work
Shalom accepts most Medicaid and Medicare plans and private insurance. If you’re uninsured or underinsured, our sliding-fee discount sets your cost based on your income and household size. No one is turned away for inability to pay.
- Co-pays, if your plan requires one, are due at the time of your visit.
- The sliding-fee discount is open to all patients based on Federal Poverty Levels — bring your income and residency documents within 10 days to apply.
After your visit
Shalom becomes your medical home. You’ll see the same provider whenever possible, and your care team helps you set and reach health goals over time.
- Use the patient portal to message your provider, request refills, view results, and book follow-ups.
- Need to see a specialist? Your provider arranges referrals.
- We’ll encourage the preventive screenings and check-ups that keep you well.
Good to know
Frequently asked questions
Do I need insurance to be seen?
No. Shalom accepts Medicaid, Medicare, and private insurance, and offers a sliding-fee discount for uninsured and underinsured patients based on income and household size. No one is turned away for inability to pay.
What is a co-pay?
A fixed charge your insurance plan may require for a specific service or supply, due at the time of your visit.
What is a deductible?
A set amount you pay each year before your insurer begins paying for covered services.
What is coinsurance?
The percentage of a bill you pay after meeting your deductible — for example, 20% coinsurance on a $100 bill is $20.
What is a primary care provider (PCP)?
The doctor, nurse practitioner, or physician assistant who provides most of your care, keeps your health record, and helps you stay healthy.
What is a nurse practitioner?
A registered nurse with a master’s or doctoral degree and advanced clinical training who can diagnose and treat illness, manage chronic conditions, prescribe medication, and order and interpret labs.
What is a referral?
When your primary care provider sends you to a specialist for consultation or further care.
What if I need care after hours?
For a medical emergency, call 911 or go to the nearest emergency room. For urgent needs when we’re closed, call our after-hours nurse line at (888) 277-4226.
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